The University of Colorado Hospital Food & Nutrition department brought in Don Miller & Associates to work with us in implementing our Room Service Program. They met with our leadership group to assess our strengths and weaknesses, reviewed the kitchen set up and did some customer service training with the entire staff. Next they reviewed our room service menu and made some significant improvements both in the design and options we were offering.
On a return visit they worked with our call center, the dietitians and our culinary staff and made recommendations for improvements in scripting, dietitian coverage and worked to improve food production and presentation. They worked with the retail staff to spruce up the decorations in the cafeterias and offered suggestions for plate presentation. They assisted us in updating our policies and procedures and task analysis. They brought a high level of excitement that permeated our staff and they all looked forward to working with the consultants. We felt very fortunate to work with such a talented group of people and feel our entire department benefited from their knowledge, expertise and experience. In my experience in the hospitality business this was a very unique, enthusiastic and well organized group of people. Their expertise in assessing this facility was well beyond my expectation.