Recently, healthcare organizations have begun to appreciate the impact of the Environmental Services department on patient satisfaction. Cleanliness as perceived from the patient and family’s perspective is a major factor affecting overall patient satisfaction. With national attention on hospital-acquired infections, the important role of EVS departments in preventing the spread of potentially harmful bacteria has become significant. The Destination 10® Process is designed to move EVS departments from Good to Best. When the Destination 10® process is already being employed in the food service department it makes sense to also utilize Destination 10® in EVS to take advantage of economies of scale. Utilizing Destination 10® in EVS creates an alignment of management and staff across these two important service provider departments with the common goal of providing optimum customer service.
DESTINATION 10® is a performance improvement process used by Environmental Service teams to enable them to reach the highest levels of excellence within a short period of time.
What Does Destination 10 Impact?
Destination 10® impacts all areas of an Environmental Services department including, but not limited to:
Engaged Team Culture
Best Practices for positive HCAHPS results
Patient & Customer Service
The Destination 10 Process
DM&A Coaches are on site for 40 to 45 days over a period of one year.
The EVS Director or Manager receives a full set of licensed Destination 10® manuals presented in separate 3-ring binders.
The Environmental Services Academy modules are implemented.
Once implemented, the process is intended to last indefinitely.