[rad_page_section id=’rpsM57G774HPU84VM36YWODYWCBNF4DXT3M’ first=’true’ last=’true’ section_name=’Section’ v_padding_top=’0′ v_padding_bottom=’0′ classes=” visibility=’All’ layout=’Contained’ background_opts=” background_color=” bg_opacity=’100′ background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” video_url=” video_pos=’middle-pos’ video_fallback=” ov_use=’no’ ov_opacity=’60’ ov_background_color=” ov_background_image=” ov_background_position=” ov_background_cover=” ov_background_repeat=” ov_background_attachment=” ov_use_gradient_dir=’no’ ov_background_gradient_dir=” ov_start_gr=” ov_end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_top_opacity=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” border_bottom_opacity=” animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_container id=’rpcQLCPBEWS0CEO5E01E8SL75DUC7XKAW00′ layout=’full’ first=’true’ last=’true’ top=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwVE3O4GCBV0MSNUWQHJVWWTPT1KA614S6′ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Do You Currently Have Room Service But Have NOW Been Asked to Reduce Your FTEs?’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]Transform your program to a “No Call Center” Room Service, designed by DM&A![/rad_page_widget][/rad_page_container][rad_page_container id=’rpcITMIV4XMT01PM2UIVOMEGD65PCSCYH2J’ layout=’one_half’ first=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwFGGODD890SRRV8LS0L2SM40GQYCU4NGO’ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’What is "No Call Center" Room Service?’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]
- The next, logical progression in the maturity of your room service platform.
- It is the next step towards improving your current Room Service program.
- Ambassadors are assigned to specific nursing units.
- Patients call the Ambassador when they want to order their meals.
- A porter delivers the meals to the Ambassador, who then distributes the meal to the patients.
- Improved Nursing relations
- Patients can still order their meals when they want them (different from Spoken Menu)
- There are patients who prefer the interaction with an Ambassador vs. using the phone
- Reduction in FTEs OR REDIRECTION AND REASSIGNMENT OF FTEs TO ENHANCE PATIENT CARE
- Contact DM&A for a DETAILED OPERATIONAL evaluation and A 10-YEAR ROI PROVING THE VALUE for THE “No Call Center”
- Creating a NEW staffing matrix
- Hardware specifications for tablets and phones
- Modifying existing policies and procedures
- Review of Software layout and make recommendations for enhancing use on tablets
- Staff training for taking orders at bedside
- REINFORCE AND UPDATE CUSTOMER SERVICE TRAINING
- Go-live support
