[rad_page_section id=’rpsT1I0IO3GCO8ICB06CXE85LCHPNTAQUHA’ first=’true’ last=’true’ section_name=’Section’ v_padding_top=’0′ v_padding_bottom=’0′ classes=” visibility=’All’ layout=’Contained’ background_opts=” background_color=” bg_opacity=’100′ background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” video_url=” video_pos=’middle-pos’ video_fallback=” ov_use=’no’ ov_opacity=’60’ ov_background_color=” ov_background_image=” ov_background_position=” ov_background_cover=” ov_background_repeat=” ov_background_attachment=” ov_use_gradient_dir=’no’ ov_background_gradient_dir=” ov_start_gr=” ov_end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_top_opacity=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” border_bottom_opacity=” animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_container id=’rpcDXMYHQ67EL53JSJJIYUXG4OVYLIK2WUQ’ layout=’one_half’ first=’true’ top=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwH0M23BM4V5CDIJ2EJQPDO92KD21JWWRE’ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Description’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]“SPOKEN MENU” is the process whereby a food service representative visits patients to personally take their meal order as opposed to having patients fill out a menu the day before.[/rad_page_widget][/rad_page_container][rad_page_container id=’rpcA58MH8P4QODSWGXE29O845NPNC9NEHRB’ layout=’one_half’ last=’true’ top=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwMHDH28LKTUEU6HKQ288IOKQP6EUSJUXS’ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Results Expected’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]Customer satisfaction scores will increase significantly over the more traditional meal order taking methods.[/rad_page_widget][/rad_page_container][rad_page_container id=’rpcJSCTT8K6V89CAAE4P78FRH75FN6MBTUH’ layout=’one_half’ first=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwS611W72MMP4EVRQ93QITGVWRVG2V1VF9′ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Considerations’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]
  • Consider room service before going to spoken menu. Room service yields the highest customer satisfaction scores and is still considered “Best Practice.”
  • If room service is not an option, then spoken menu is the next best option and is highly recommended.
  • Spoken menu could be considered the first logical step on your journey to room service. If room service is never implemented at least you have the next best option – Spoken Menu.
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  1. Call DM&A for free advice and counsel.
  2. Make sure that spoken menu is the best option in your case. Clear up misinformation.
  3. Take action ASAP. The old traditional patient meal order taking methods are simply not good enough anymore. About 40% of hospitals have discarded the old systems and implemented systems that yield higher customer satisfaction scores.
  4. To avoid mistakes and to make a smooth transition from the old to the new—call DM&A for assistance.
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