[rad_page_section id=’rpsT1I0IO3GCO8ICB06CXE85LCHPNTAQUHA’ first=’true’ last=’true’ section_name=’Section’ v_padding_top=’0′ v_padding_bottom=’0′ classes=” visibility=’All’ layout=’Contained’ background_opts=” background_color=” bg_opacity=’100′ background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” video_url=” video_pos=’middle-pos’ video_fallback=” ov_use=’no’ ov_opacity=’60’ ov_background_color=” ov_background_image=” ov_background_position=” ov_background_cover=” ov_background_repeat=” ov_background_attachment=” ov_use_gradient_dir=’no’ ov_background_gradient_dir=” ov_start_gr=” ov_end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_top_opacity=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” border_bottom_opacity=” animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_container id=’rpcDXMYHQ67EL53JSJJIYUXG4OVYLIK2WUQ’ layout=’one_half’ first=’true’ top=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwH0M23BM4V5CDIJ2EJQPDO92KD21JWWRE’ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Description’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]“SPOKEN MENU” is the process whereby a food service representative visits patients to personally take their meal order as opposed to having patients fill out a menu the day before.[/rad_page_widget][/rad_page_container][rad_page_container id=’rpcA58MH8P4QODSWGXE29O845NPNC9NEHRB’ layout=’one_half’ last=’true’ top=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwMHDH28LKTUEU6HKQ288IOKQP6EUSJUXS’ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Results Expected’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]Customer satisfaction scores will increase significantly over the more traditional meal order taking methods.[/rad_page_widget][/rad_page_container][rad_page_container id=’rpcJSCTT8K6V89CAAE4P78FRH75FN6MBTUH’ layout=’one_half’ first=’true’ classes=” visibility=’All’ float=’left’ background_opts=” background_color=” background_opacity=” background_image=” background_position=” background_cover=” background_repeat=” background_attachment=” background_gradient_dir=” start_gr=” end_gr=” border_top_width=’0′ border_top_color=” border_top_type=” border_bottom_width=’0′ border_bottom_color=” border_bottom_type=” use_margin=’no’ margin_top=’50’ margin_bottom=’50’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ ][rad_page_widget id=’rpwS611W72MMP4EVRQ93QITGVWRVG2V1VF9′ type=’rad_text_widget’ last=’true’ top=’true’ col_style=’none’ top_image=” image_resize=’default’ height=’300′ auto_width=’yes’ width=’400′ text_title=’Considerations’ text_subtitle=” rich_key=’text_data’ col_link=’none’ custom_link=” video_link=” image_link=” button_label=’More’ animation=’none’ delay=’0.4′ speed=’0.4′ easing=’linear’ icon=” icon_hidden=” icon_margin=’0′ box_hover_color=” title_color=” subtitle_color=” text_color=” link_color=” title_size=” title_w=” subtitle_size=” subtitle_w=” text_size=” tt_margin=” st_margin=” tet_margin=” ]
- Consider room service before going to spoken menu. Room service yields the highest customer satisfaction scores and is still considered “Best Practice.”
- If room service is not an option, then spoken menu is the next best option and is highly recommended.
- Spoken menu could be considered the first logical step on your journey to room service. If room service is never implemented at least you have the next best option – Spoken Menu.
- Call DM&A for free advice and counsel.
- Make sure that spoken menu is the best option in your case. Clear up misinformation.
- Take action ASAP. The old traditional patient meal order taking methods are simply not good enough anymore. About 40% of hospitals have discarded the old systems and implemented systems that yield higher customer satisfaction scores.
- To avoid mistakes and to make a smooth transition from the old to the new—call DM&A for assistance.