DM&A

User Avatar

About DM&A

DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!

5 Strategies for Improving the Work Environment

A work environment where team members are motivated to do their job 100% with passion, treat each other with respect, and provide the quality of service that dazzle guests and patients.  The following strategies will improve the work environment for maximum success. Leadership Development Starting at the top, a Catalytic Leader is vital to

By |August 22nd, 2018|Blog|Comments Off on 5 Strategies for Improving the Work Environment

Congratulations to Chef Joe Eidem, Inducted into the Hall of Fame

DM&A is proud to have one of its own members of 'Chef Family' inducted into the Culinary Hall of Fame.  Chef Joe Eidem received the highest honor bestowed by the American Academy of Chefs (AAC) for dedicating his life's work to food and service. Chef Joe Eidem has been actively involved with the American Culinary Federation for over 30

By |August 1st, 2018|News|Comments Off on Congratulations to Chef Joe Eidem, Inducted into the Hall of Fame

5 Trends in Healthcare Foodservice

Hospitals are Striving for the Absolute Highest Levels of Patient Experience Better quality food and service is desired. Customer satisfaction is being benchmarked more than before. Financial efficiency becomes scrutinized more than ever. Chief Patient Experience Officer positions have been created. Consultants/coaches are used more often now to help operators modify the culture of the

By |June 13th, 2018|Blog|Comments Off on 5 Trends in Healthcare Foodservice

Interim Management Support

It is an absolute certainty that at some point your department will have an unplanned absence of leadership. Relocation, retirement, maternity/paternity, sabbatical, lottery winner, and a host of other reasons difficult to predict or foresee.  Below are 4 ways this can be addressed so that you can: Ensure work gets done Continue to support

By |May 23rd, 2018|Blog|Comments Off on Interim Management Support

Congratulations Chef Jim!

Congratulations Chef Jim McGrody on receiving the 2018 Silver Plate Award - one of the industry's most prestigious awards!  It has been an honor to work with such a tremendous talent and dedication to food service excellence in healthcare.

By |May 21st, 2018|News|Comments Off on Congratulations Chef Jim!

Director of Culinary Operations and Corporate Chef

Job Title:  Director of Culinary Operations and Corporate Chef Location:  Johns Hopkins Bayview Campus, Baltimore, MD Position Summary:  The JHHS Director of Culinary Operations and Corporate Chef (Corporate Chef) is responsible for providing culinary expertise and successful culinary leadership for Food and Culinary Services for the Johns Hopkins Health System. Responsible for planning, organization

By |May 16th, 2018|Jobs|Comments Off on Director of Culinary Operations and Corporate Chef

Dietitian – Hays Medical Center

Job Title: Dietitian (Full-Time) Location: Hays Medical Center, Hays, KS Position Summary: The dietitian is responsible for: assessing and documenting patient nutritional status; consulting with physician and other health care personnel to determine nutritional needs; instructing and educating patients and their families in nutritional principles, food plans, food selection, and preparation; creating and presenting nutritional

By |May 15th, 2018|Jobs|Comments Off on Dietitian – Hays Medical Center

How to Address Staff Shortage

It is an absolute certainty that at some point your department will have an unplanned absence of leadership. Relocation, retirement, maternity/paternity, sabbatical, lottery winner, and a host of other reasons difficult to predict or foresee.  Below are 4 ways this can be addressed so that you can: Ensure work gets done Continue to support

By |May 10th, 2018|Blog|Comments Off on How to Address Staff Shortage

Congratulations to Berkshire Medical Center Food Service Team

Congratulations Berkshire Medical Center Food Service Team for completing the Destination10 Customer Service Academy!  The excellent customer service skills you learned will enhance the patient experience at your facility.  It was an honor to work with such an outstanding team!

By |April 26th, 2018|News|Comments Off on Congratulations to Berkshire Medical Center Food Service Team