Gritman Medical Center Reaches 99% Patient Satisfaction
Congratulations to another successful DM&A hospital Room Service client, Gritman Medical Center in Moscow Idaho.
From Erin Richardson, CDM, CFPP, Coordinator of Food Services, “Our patient satisfaction scores are up to 99%. Hospital room service has gone splendidly. Thank you DM&A for all of your help!”
In July, 2015, Gritman Medical Center was recognized as a recipient of the 2015 Healthgrades Outstanding Patient Experience Award, a distinction that places Gritman in the top 15 percent of hospitals in the nation with the highest overall patient experience scores. (Click HERE for press release.)
Tremendous job to Erin and the entire team at Gritman Medical Center!
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DM&A is the largest, most diverse, full service, healthcare consulting firm in North America. The DM&A team consists of highly experienced, nationally recognized coaches bringing unparalleled knowledge and experience to each client location. DM&A is often hired to help organizations become the "Best of the Best" in the areas of food service, nutrition, environmental services and more. DM&A is home to the nationally acclaimed Destination 10 Performance Improvement Process. DM&A is also the leading authority in hospital room service implementation. Many of our clients win prestigious awards such as the Malcolm Baldridge National Quality Award, Food Service Director of the Month, Lifetime Achievement Award and achieve stellar HCAHPS and related patient satisfaction measurement outcomes. We are your solutions provider!